Our New Money Back Guarantee

We have the utmost confidence in our products and want you to be satisfied that Horizon cell line are the ideal product to further your research.

However, if you are not totally satisfied with the performance of any of our catalog cell lines, for any reason, we will gladly refund your purchase, including shipping costs. 

Trial Offer Conditions

If you would like further information or to invoke your guarantee, just contact customer services using this form and they will walk you through the process. All we require is that you sign our “letter of destruction” confirming that these cell lines are no longer being used.

The following Terms and Conditions apply to this Guarantee:

  • The guarantee is valid up to 3 months from purchase date.
  • The refund concerns no more than 3 Catalog Cell Line Products.
  • The refund cannot be higher than the purchase price for the Cell Line Products.
  • The refund will not apply if any of the Limited Use Label Licenses (LULL) are violated.